“I don’t want to log in to your website”

The problem is that it’s real hard to argue against shitty design and product decisions. If junk data rules your organization then it’s almost useless fighting; when you see your customers as links in a spreadsheet or tiny dots in a graph then every terrible design decision under the sun can be justified. Heck, in most cases junk design isn’t permitted but preferred.

(If the numbers are the most important thing, then your website will suffer the consequences.)

Robin on point!

The products I adore the most are the ones I want to return to because they respect me as a person,