Guide to Internal Communication, the Basecamp Way via basecamp.com

A collection of general principles the folks at Basecamp try to keep in mind when communicating. There’s a lot of really great stuff in there. I’ve only surfaced a few here that feel particularly relevant to me in February 2020.

Writing solidifies, chat dissolves. Substantial decisions start and end with an exchange of complete thoughts, not one-line-at-a-time jousts. If it's important, critical, or fundamental, write it up, don't chat it down.

Speaking only helps who’s in the room, writing helps everyone. This includes people who couldn't make it, or future employees who join years from now.

"Now" is often the wrong time to say what just popped into your head. It's better to let it filter it through the sieve of time. What's left is the part worth saying.